Arhaus Furniture Return Policy

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Post on Feb 13, 2025

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Arhaus Furniture Return Policy: A Comprehensive Guide

Knowing a store's return policy before making a significant purchase like furniture is crucial. Arhaus, known for its high-end, handcrafted furniture, has a specific return policy you should understand. This guide will break down the Arhaus furniture return policy, clarifying the process and addressing common questions.

Understanding Arhaus's Return Policy

Arhaus's return policy is more restrictive than many big-box furniture retailers. This is largely due to the custom nature of much of their furniture and their focus on high-quality, handcrafted pieces. There isn't a simple "return within 30 days" policy. Instead, returns are handled on a case-by-case basis, focusing on customer satisfaction and ensuring the furniture is returned in pristine condition.

Key Aspects of the Arhaus Return Policy:

• No Standard Return Window: Unlike many stores, Arhaus doesn't offer a fixed timeframe for returns. The eligibility for a return is determined on an individual basis by Arhaus representatives.
• Condition of Furniture: The returned furniture must be in its original condition, undamaged, and free from any signs of use. This is critical, and you should take extra care during the delivery and inspection process. Any damage significantly impacts your ability to return the item.
• Special Orders: Custom-ordered items and pieces made specifically to your specifications are generally non-returnable. Always clarify the return policy for special orders before placing your order.
• Restocking Fees: Expect to encounter restocking fees, which vary based on the item and circumstances. These fees can be substantial, so factor them into your decision-making process.
• Delivery Charges: Original delivery fees are typically non-refundable.
• In-Store vs. Online Purchases: The return process may differ slightly between in-store and online purchases. It's best to contact the specific store or their customer service team for precise guidance.

How to Initiate an Arhaus Furniture Return

The first step is to contact Arhaus directly. Reach out to the store where you made the purchase or contact their customer service department. Explain the reason for your return and provide your order number. They will guide you through the process and determine the feasibility of a return. Be prepared to provide photos and details about the furniture's condition.

What to Expect During the Return Process:

• Inspection: Arhaus will likely inspect the furniture to assess its condition and confirm it meets their return criteria.
• Pick-up Arrangements: If the return is approved, Arhaus will usually arrange for pick-up of the furniture. This will likely incur additional fees.
• Refund Processing: Once the furniture is received and inspected, the refund process will begin. The timeframe for receiving your refund will depend on your payment method.

Tips to Avoid Arhaus Furniture Returns

While returns are possible, preventing the need for one is ideal. Here are some preventative measures:

• Thorough Inspection Upon Delivery: Carefully inspect the furniture upon delivery. Note any damages or discrepancies immediately and report them to Arhaus.
• Clear Communication: Ask questions and clarify any uncertainties before purchasing. Understand the specifics of the return policy and any special order implications.
• Measure Carefully: Ensure your measurements are accurate before ordering. Incorrect measurements are a common reason for returns.
• Consider Fabric and Finish Choices Carefully: Choose fabrics and finishes appropriate for your lifestyle and environment.

Arhaus Return Policy FAQs

• Q: Can I return a sale item? A: The return eligibility for sale items is handled on a case-by-case basis; contact Arhaus directly.
• Q: What if my furniture arrives damaged? A: Report any damage immediately to Arhaus. They will guide you on next steps, which might include repair or replacement.
• Q: How long does the refund process take? A: This varies depending on your payment method and the return's complexities. Contact Arhaus for an estimated timeframe.

In conclusion, Arhaus's return policy is less flexible than many other retailers. Proactive measures, careful inspection, and clear communication are key to a smooth transaction. Always contact Arhaus directly to initiate a return and understand the specifics of your situation. Understanding their policy upfront will prevent potential frustrations and ensure a more positive experience.